We try to dispatch all items on the same or next working day. Occasionally at peak times of the year this may be delayed by a day.
We send all items Royal Mail first class, unless you choose the expedited option on your payment.
First class delivery is 1-2 working days, however the Royal Mail can sometimes take up to 10 days to deliver your package. Please contact us if you have not received anything after 5 working days. Occasionally with large and valuable orders we will send the item by a 48 hour tracked service at our discretion, and these orders will require a signature on delivery.
If you choose the expedited shipping option, your item will generally be sent with Royal Mail Special Delivery by 1pm Next Day. On some occasions we will opt to us a courier or another tracked service. All of the expedited shipping options require a signature on delivery.
We have 2 delivery options for overseas buyers
1. Track and Trace mail - These items will be sent with some tracking information. Depending on the destination country this can be a fully tracked service, or minimal reference number, depending on the postal service in your country who will delivery the package to you.
2. DHL express - this is normally 2-3 working days and is fully tracked.
Any customs charges incurred for overseas deliveries are your responsibility - we will not pay for import duties on your behalf.
We always get proof of postage for all of our items, and if your item fails to arrive, please contact us, and we will work with you to resolve the issue as soon as possible.